Return Policy
At Baggs, we stand behind the products we make and the musicians who rely on them. If something isn’t right, we’ll work with you to make sure it gets taken care of.
30-Day Returns
Returns are accepted within 30 days of purchase for products purchased directly from Baggs.
Return Conditions
To be eligible for a full refund:
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Products must be returned in new and usable condition.
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All original packaging, contents, and components must be included.
We understand that some products—such as those involving adhesives—may show signs of installation. These will be evaluated on a case-by-case basis.
Condition-Based Refunds
If a product is returned in poor or heavily used condition, a partial refund may be issued at our discretion.
Defective Products
If your product is defective or damaged:
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You are eligible for a full refund or replacement.
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We will provide a prepaid return shipping label.
Return Shipping
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Customers are responsible for return shipping costs unless the product is defective or the issue is due to our error.
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Returns must be approved prior to shipping.
How to Start a Return
To initiate a return, please contact us at: sales@baggs.co.
Our team will guide you through the process and provide next steps.
Refund Timing
Once your return is received and inspected, refunds are typically processed within 2–4 business days. Funds will be issued to the original method of payment.
We design our products to perform when it matters most. If they don’t meet that expectation, we’re here to help.